Phoenix Air Conditioning & Heating | Corporate Mission and Values

Our Mission
Purpose Wolfgang's Cooling and Heating Corporation's purpose is to provide excellence in all areas of service to our customers. Our focus is not only at the jobsite – it is within all forms of communications and contact with customers, vendors, and team members. Teamwork We strive to work as a team on a common mission, in pursuit of the same high ideals. We hire, train, motivate, and reward based on three main hallmarks; Integrity, Personal Responsibility, and Commitment. We expect our team members to perform to high standards with enthusiasm and willingness to "do the unexpected" to serve our purpose. Goals "Ultimate Customer Service" is the mutual goal of our company and the customers we proudly serve. This requires enthusiastic team training and cooperation. Our goal is a continual process of improvement of our technical, professional, and customer skills. Promotions and Profitability Without proper promotion of our business, our mission fails. Our promotions will educate, inform, and persuade customers to seek our services. An increased customer base allows us to continue to operate profitably. As a prudent business, this allows us to increase service and training, enhance our guarantees, purchase better equipment and improve safety. Without the aforementioned, quality contracting is not possible. Leadership As leaders in our industry, we expect to be copied in the marketplace and, to some extent, we consider that a compliment. Yet, we are flattered only if that imitation includes treating team members and customers with absolute respect, care, and understanding. Team members are encouraged to put family and faith above work. Customers are encouraged to give feedback, whether good or bad, in our efforts to continually improve. We respond to any fresh viewpoint that results in a positive change, regardless of source. In being copied or criticized by competitors, we accept this as a responsibility of leadership. If we maintain the goals listed we will achieve our mission, "Superior Customer Value". Superior Customer Value Excellence is not attained simply by doing what is required. It is achieved by going above and beyond the norm - by embracing a commitment to excellence.

Our Mission

Purpose
Wolfgang's Cooling and Heating Corporation's purpose is to provide excellence in all areas of service to our customers. Our focus is not only at the jobsite – it is within all forms of communications and contact with customers, vendors, and team members.

Teamwork
We strive to work as a team on a common mission, in pursuit of the same high ideals. We hire, train, motivate, and reward based on three main hallmarks; Integrity, Personal Responsibility, and Commitment. We expect our team members to perform to high standards with enthusiasm and willingness to "do the unexpected" to serve our purpose.

Goals
"Ultimate Customer Service" is the mutual goal of our company and the customers we proudly serve. This requires enthusiastic team training and cooperation. Our goal is a continual process of improvement of our technical, professional, and customer skills.

Promotions and Profitability
Without proper promotion of our business, our mission fails. Our promotions will educate, inform, and persuade customers to seek our services. An increased customer base allows us to continue to operate profitably. As a prudent business, this allows us to increase service and training, enhance our guarantees, purchase better equipment and improve safety. Without the aforementioned, quality contracting is not possible.

Leadership
As leaders in our industry, we expect to be copied in the marketplace and, to some extent, we consider that a compliment. Yet, we are flattered only if that imitation includes treating team members and customers with absolute respect, care, and understanding. Team members are encouraged to put family and faith above work. Customers are encouraged to give feedback, whether good or bad, in our efforts to continually improve. We respond to any fresh viewpoint that results in a positive change, regardless of source. In being copied or criticized by competitors, we accept this as a responsibility of leadership. If we maintain the goals listed we will achieve our mission, "Superior Customer Value".

Superior Customer Value
Excellence is not attained simply by doing what is required. It is achieved by going above and beyond the norm - by embracing a commitment to excellence.